Question
Where does ISO 9001:2000 differ from ISO 9001:1994?
Answers
The main differences between ISO 9001:2000 and ISO 9001:1994 are:
• enhancing customer satisfaction is seen as a measurement of performance of the quality management system;
• a process approach to quality management systems is important;
• the responsibility of the top management has become more important certainly with respect to enhancing customer satisfaction;
• attention to resources (both human and non-human factors);
• emphasis on continual improvement of the effectiveness of the quality management system.   Your Comment




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