Question
Users can send e-mail locally, but cannot send e-mail to external recipients. How would you troubleshoot this situation?
Answers
The interviewer will run you through a series of questions like this one to see how you would use your troubleshooting skills in a common, real-life situation. He not only gets to see how your mind works, but also begins to get an insight into your technical capabilities. In your answer, be methodical in your approach, identifying the most likely possibility and testing it. Be sure to let the interviewer know that if your first attempt doesn’t work, you know how to move on to the next possibility.   Your Comment




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