In fact, for any leader 80% of the success is in dealing with people and 20% in doing the job well. Conflicts at work would generally be differences of opinion between two or more people on a common issue. Take the example of a conflict between the heads of two departments like design & Testing on the target date of project completion.Resolving the conflicts will be possible by being patient, empathetic and an active listener ensuring that each of their view points is heard. Finally influencing and collaborating everyone for a win –win situation.   _{Your Comment}