Question
A web-based bookstore has included the customer relationship management (CRM) system in its operations. An IS auditor has been assigned to perform a call center review. Which of the following is the MOST appropriate first step for the IS auditor to take?

A. Review the company's performance since the CRM was implemented.
B. Review the IT strategy.
C. Understand the business focus of the bookstore.
D. Interview salespeople and supervisors.
Answers
Answer: C

The IS auditor should first understand the business drivers of the CRM implementation. Choices A, B and D are not appropriate first steps.   Your Comment




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