Question
A help desk focuses on end user needs. Justify this statement.
Answers
A Help Desk provides incident management to ensure customer’s problems are resolved in a timely fashion. A best practices Help Desk utilizes software to track the incidents making sure that no trouble gets lost. It manages a database that keeps track of the IT assets enabling access on a real time basis to information about software and configuration of the IT system. The Help Desk has the ability to create monthly and annual reports on the number of troubles, the time to respond to the trouble, ....   Your Comment




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