Excursionist: This term is used for the temporary visitors, who do not even stay for twenty- four hours in a hotel.
Front of the house: This term is used for the staffs who are directly involved in providing services to the guests in the hotel. For example receptionist, bellboys, gatekeeper, etc.
High-touch service: These are those services which are already prepared but the customer receive it only when he wants. For e.g. room reservation, fast food, printed information, housekeeping service, etc   _{Your Comment}