Escalation refers to any processing within a Process Commander application that causes high-priority work objects to become visible to users and managers and to be processed sooner rather than later.
The numeric property known as urgency determines the order that assignments for that work object appear on worklists. Escalation recalculates the urgency value to reflect its age, impending due date, or explicit management inputs.
Escalation can occur through a service level rule associated with the flow and through background processing by the Pega-ProCom agent.   _{Your Comment}